meSearch Labs Corporation ("Cleben," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (cleben.com) and services.

By using Cleben, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

• Contact Information: Email address when you sign up for our newsletter, create an account, or make a purchase.

• Restaurant Selection: The restaurants (identified by Google Place ID) you select for analysis and tracking.

• Payment Information: When you make a purchase, your payment information is collected and processed directly by Stripe. We do not store your credit card details on our servers.

• Account Credentials: Login information for accessing your dashboard.

Information Collected Automatically

• Usage Data: We may collect information about how you access and use our services, including your interactions with our dashboard and reports.

• Device Information: Basic technical information such as browser type and operating system may be collected for service optimization.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Send you newsletters and marketing communications (with your consent)

• Generate market intelligence reports for the restaurants you select

• Respond to your comments, questions, and requests

• Monitor and analyze usage patterns to improve user experience

• Detect, prevent, and address technical issues

3. Data Sources for Market Intelligence

To provide our restaurant analytics services, we aggregate and analyze publicly available data from various sources, including:

• Google Maps: Restaurant information, reviews, and ratings

• Instagram: Publicly available business content

• Yelp: Public business listings and reviews

• Statistics Canada: Demographic and economic data

We process this publicly available data to generate insights and benchmarks for our users. We do not collect private or non-public information from these platforms.

4. Third-Party Services

We use the following third-party services to operate Cleben:

These third-party services have their own privacy policies. We encourage you to review them.

5. Data Storage and Security

• Your data is stored securely on Google Cloud Platform servers located in North America.

• We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Payment information is processed by Stripe and is subject to their security measures. We never store your full credit card number on our servers.

6. Data Retention

We retain your personal information for as long as:

• Your account is active, or

• As needed to provide you services, or

• As required to comply with our legal obligations

If you wish to delete your account and associated data, please contact us at hello@cleben.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate personal information

• Deletion: Request deletion of your personal information

• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at hello@cleben.com.

8. Marketing Communications

If you subscribe to our newsletter, we will send you emails about market insights, product updates, and promotional offers. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any email

• Contacting us at hello@cleben.com

9. Children's Privacy

Cleben is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

10. International Data Transfers

Cleben is operated from Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the "Last Updated" date at the top of this policy

• Sending you an email notification for significant changes

Your continued use of Cleben after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

meSearch Labs Corporation
Email: hello@cleben.com

This Privacy Policy is effective as of January 14, 2025.